Refund policy
Last updated: September 27, 2026
Lambton Appliances sells major kitchen and laundry appliances, many of which are special-ordered from the manufacturer specifically for your purchase. Because of this, our return policy differs from typical retail:
All Sales Final on Special-Order Items
The majority of products sold by Lambton Appliances are special-order items, ordered from the manufacturer or distributor specifically to fulfill your purchase. As such, all sales are final once an order has been placed and confirmed. We do not accept returns or exchanges for buyer's remorse, wrong measurements taken by the customer, or change of mind.
Exceptions
We will provide a replacement, repair, or refund in the following situations:
- Damaged in transit or delivery. If your appliance arrives visibly damaged, this must be noted on the delivery paperwork at the time of delivery and reported to us within 48 hours, with photos, so we can file a claim and arrange a replacement or repair at no cost to you.
- Manufacturer defect. Appliances that arrive with a manufacturing defect are covered under the manufacturer's warranty. See our Terms of Service for details on how warranty claims are handled.
- Wrong item shipped. If we made an error and delivered a different model, color, or configuration than what you ordered, we will correct this at no cost to you.
- Order cancellation before shipment. Orders may be cancelled for a full refund at any time before the item has been shipped from the manufacturer or distributor. Once an order has shipped, it can no longer be cancelled or refunded except as described above. Some special-order and custom-configured items may not be cancellable once placed with the manufacturer; you will be notified of this at the time of order if it applies.
How to Request a Refund or Replacement
Contact us at service@lambtonappliances.com or call 905-964-2595 as soon as possible with your order number and a description (and photos, if applicable) of the issue. We will guide you through next steps, which may include arranging a manufacturer warranty claim, a pickup/exchange, or a refund to your original payment method.
Refund Processing
Approved refunds are issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your financial institution.
Contact Us
Lambton Kitchen, Bath & Appliances
2225 Erin Mills Pkwy, Mississauga, ON L5K 1T9
Email: service@lambtonappliances.com